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Common questions​

Here, you’ll find answers to the most common questions about our products, purchasing processes, shipping, and more. This section is regularly updated based on questions from our customers, so don’t hesitate to contact us if you need more information.
After dispatch, you will receive an email with a tracking number. You can use this number on the UPS or DHL website to view your order status. If you need further assistance, please contact our customer support.
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are secure and encrypted.
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has entered the shipping process.
Delivery time varies by location and shipping method chosen. Due to the international nature of our products, we encourage customers to contact us for more accurate delivery estimates.
Our customer support is available via email, phone, and live chat. Visit our contact page for complete contact information.
If your order arrived damaged or missing items, please contact us immediately to resolve the issue. You may be required to provide photos of the damage to process your request.
Yes, international deliveries may be subject to customs duties, import taxes, and other applicable charges in the destination country. These costs are the responsibility of the customer.
You can subscribe to our newsletter to receive updates on new products, promotions, and company news. Subscribe at the bottom of our homepage.
Yes, we use SSL encryption technology to protect your personal and payment information. Your security is our top priority.
Yes, we offer international shipping to various countries. Please be aware that delivery time and shipping costs may vary.

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